Grievance Cell

The grievance redressal cell is a platform for students, faculty and staff members to voice their grievances and complaints in a safe and confidential environment. This cell is dedicated to address all grievances promptly and effectively by the competent authorities, and to take necessary actions to resolve them. It involves a process to identify the root causes of grievances and complaints and to take effective measures and initiatives to prevent their recurrence in the future.

OBJECTIVES:

• To promote a culture of transparency, accountability and fairness within the institution.
• To create awareness among the students and the concerned stakeholders about the grievance redressal mechanism with their rights and responsibilities.
• To coordinate between students and departments.
• To ensure fair, impartial, hassle free solutions of the grievances.
• To monitor and respond to all stakeholders grievances.

SCOPE:

The cell will deal with grievances related to any of the following matters:

• Sanitation conditions
• Library
• Teaching
• Hostels
• Canteen
• Grievances related to other issues

GRIVANCE REDRESSAL CELL FUNCTIONS:

• To accept written and relevant grievances from all the stakeholders related to the system.
• To analyzes the nature of grievances and conduct formal enquiry as the case may be.
• To protect privacy and confidentiality of the complainant during the enquiry.
• To collect the facts through relevant sources in a fair and objective manner.
• To ensure timely disposal of every grievance application.

PROCEDURE FOR LODGING COMPLAINT AND THE MECHANISM OF REDRESSAL:

• Receiving and recording complaints mainly through ONLINE GRIEVANCE FORM, e-mail and written contents in the Grievance Cell drop box.

• After receiving complaints the cell explores the complaints and grievances and verifies the facts and evidence provided.
• The cell facilitates communication with other related cells such as: Anti-Ragging Committee, ICC cell (if necessary) to address the issues concerned for more effective solutions and measures.
• The cell may arrange meetings and conference to resolve a complaint.
• The cell addresses the grievances within a reasonable time frame and submits the report to the competent authority.

FOR CONTACT AND COMMUNICATION

Write to us- hgcgrievancecell@gmail.com

COMPOSITION OF COLLEGE GRIEVANCE REDRESSAL CELL:

Sl No.                                 Name                               Designation                         Position

1.             Dr. Pijush Kanti Tripathi                      Officer-In-Charge                  Chairman
2.             Prof. Pinaki Dey Mallick                     Assistant Professor               Convener
3.             Dr. Susmita Basu                                 Assistant Professor               Joint Convener
4.             Prof. Manuela Pal                               Associate Professor                Member
5.              Dr. Monami Das Roy                        Associate Professor                Member
6.             Prof. Tirthankar Chowdhury           Assistant Professor                 Member
7.             Dr. Bhubon Mohan Das                    Assistant Professor                 Member
8.             Dr. Manotosh Mandal                      Assistant Professor                 Member
9.             Prof. Md Monirddin Sk.                   Assistant Professor                 Member

Grievance Redressal Mechanism